We offer refunds or exchanges for any items you’re not completely happy within 30 days of your delivery date.
All items must be unused, unwashed, and returned in their original packaging.
Shipping costs are non-refundable. Refunds are issued to your original form of payment only.
If you would like to exchange, we cover the cost of sending the new item(s) out to you.
Simply select the new size when submitting your return and we will ship the new item out to you free of charge ☺️ Exchanges can only be made for a different size of the same item, not a completely different item.
How long will my return take to process?
We aim to process all returns/exchanges within 14 days of us receiving the goods back in our studio, however in some busy periods this may take longer. We will do our best to process them as soon as possible for you.
Items not able to be returned
Due to hygienic purposes we do not refund or exchange any earrings.
If you received a faulty or incorrect item, please accept our apologies for any inconvenience it may cause. Please inform us within 14 days from receipt of the item and we will rectify the issue as quickly as possible. Please email firstname.lastname@example.org providing images of the item.