RETURNS & EXCHANGES

 Returns Policy

We offer free refunds or exchanges for any items that appear to be faulty within 14 days of delivery.

All items must be unused, unwashed, and returned in their original packaging.

Shipping costs are non-refundable. Refunds are issued to your original form of payment only.

If you would like to exchange, we cover the cost of sending the new item(s) out to you. 

 START A RETURN 

 

Exchanges

Simply select the new size when submitting your return and we will ship the new item out to you free of charge ☺️ Exchanges can only be made for a different size of the same item, not a completely different item.

How long will my return take to process?

We aim to process all returns/exchanges within 14 days of us receiving the goods back in our studio, however in some busy periods this may take longer. We will do our best to process them as soon as possible for you.

Items not able to be returned

Due to hygienic purposes we do not refund or exchange any earrings.

Faulty items

If you received a faulty or incorrect item, please accept our apologies for any inconvenience it may cause. Please inform us within 14 days from receipt of the item and we will rectify the issue as quickly as possible. Please email hello@sixstories.co.uk providing images of the item.

Customs duty 

Goods - such as the Six Stories products you buy - can't simply be shipped freely from country to country. When goods are imported into a different country or customs territory, there is a charge called Customs Duty that must apply. This is charged by the local customs authority where the goods are being imported into. 

If Customs Duty is payable to your territory, you'll be responsible for paying it to the authorities, so Six Stories isn't involved in this process. Whether Customs Duty is payable, and by how much, depends on a whole lot of different things. For example, many countries have a 'low value threshold' below which they do not charge any Customs Duty. If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

If, for whatever reason, you refuse the customs fee and the parcel is returned back to us, a shipping and handling fee may be deducted from your refund. If you're still unsure on  whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order!