Order before 2pm CST Monday to Friday and your order will be processed same day. Please note delivery times may take longer around Public Holidays and sale periods.

Please click HERE to see our shipping times.

Once shipped, you’ll receive an email with your shipping confirmation and tracking number. Check your junk folder if you’ve not received this, and think you should have.

While we cannot make any guarantees, if you contact our team as soon as possible, we will try to rectify any issues before your order is shipped.

Please note, once your order has been processed by our warehouse, we are unable to make any amends.

We ship to USA and Canada. If you would like to ship anywhere else in the world please CLICK HERE.

We offer refunds or exchanges for any items you’re not completely happy within 14 days of delivery.

All items must be unused, unwashed, and returned in their original packaging.

Shipping costs are non-refundable. Refunds are issued to your original form of payment only.

If you would like to exchange, we cover the cost of sending the new item(s) out to you. We offer refunds or exchanges for any items you’re not completely happy within 14 days of delivery.

Start Return Here

Exchanges

Simply select the new size when submitting your return and we will ship the new item out to you free of charge ☺️ Exchanges can only be made for a different size of the same item, not a completely different item.

How long will my return take to process?

We aim to process all returns/exchanges within 14 days of us receiving the goods back in our studio, however in some busy periods this may take longer. We will do our best to process them as soon as possible for you.

Items not able to be returned

Due to hygienic purposes we do not refund or exchange any earrings.

Faulty items

If you received a faulty or incorrect item, please accept our apologies for any inconvenience it may cause. Please inform us within 14 days from receipt of the item and we will rectify the issue as quickly as possible. Please email hello@sixstories.co.uk providing images of the item.

If your item is faulty, please get in touch at hello@sixstories.co.uk and our customer service team will be able to help.

You can complete your return or exchange via the Returns Portal here.

All you will need is your order number and zip/postal code then follow the instructions on screen to  complete the return/exchange. Once complete, please ship back to us using the courier or postal method of your choice. 

Exchanges can only be made for a different size of the same item, not a completely different item.

We’re super conscious of impact on our planet and its people. As part of our ongoing  sustainability efforts, we’re creating positive changes today to help push for a better tomorrow. These include the removal of returns cards from our orders. 

Instead, we’ll include all the info you need in our FAQ here and we send all order information via email for you.

We will do our absolute best to process your refund as soon as we can. 

If your items have been received by the warehouse, it can take up to 7 days for  your order to be processed and your refund to be actioned. 

It can then take 5 days for your refund to appear in your account after the refund has been  processed. 

If your return is marked as delivered, sit tight, our returns team will be in touch by email once  the return has been processed to confirm your refund. 

But if you need to get in touch with Customer Support about your return, please include in  your message: 

1. Proof of postage (like a receipt) 

2. The tracking number 

3. Your order number 

We'll then get back to you as soon as we can!

Goods - such as the Six Stories products you buy - can't simply be shipped freely from country to country. When goods are imported into a different country or customs territory, there is a charge called Customs Duty that must apply. This is charged by the local customs authority where the goods are being imported into. 

If Customs Duty is payable to your territory, you'll be responsible for paying it to the authorities, so Six Stories isn't involved in this process. Whether Customs Duty is payable, and by how much, depends on a whole lot of different things. For example, many countries have a 'low value threshold' below which they do not charge any Customs Duty. If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

UK, USA (If order is under $800), Australia